Shipping policy
Thank you for shopping with JLM The Store! We're committed to getting your order to you as quickly and safely as possible.
Processing Time All orders are processed within 1–2 business days (Monday–Friday, excluding holidays). You will receive a confirmation email with tracking information once your order has shipped.
Shipping Rates Shipping rates are calculated based on the weight and size of your order and will be displayed at checkout before you complete your purchase.
Delivery Timeframes Once shipped, orders typically arrive within:
- United States: 3–7 business days
- Canada: 7–14 business days (transit times may vary by province)
Shipping Carriers We ship via major carriers including USPS, UPS, and FedEx. The carrier used will depend on your location and the size/weight of your order.
International Shipping We currently ship to the United States and Canada. Canadian orders may be subject to customs duties, taxes, and fees upon delivery, which are the responsibility of the recipient.
Lost or Damaged Packages If your order arrives damaged, contact us immediately upon arrival. If your order is lost in transit, please contact us within 7 days of the expected delivery date so we can assist you.
Contact Us For shipping questions, please reach out via our Lori@JLMTheStore.com or 928-224-8290